We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. Please see returns & exchanges for details on how to process.
Returns & Exchanges
We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your purchase, upon product return we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.
All we ask is that you follow a few reasonable guidelines:
Products must have been purchased directly from Ellarium. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
Products must be returned within 15 days of order date.
Please include a copy of your receipt (or a note with your order number, name, email address, phone number) and your reason for returning the product(s)
We cannot accept returns on overly used products.
Original shipping and handling charges are non-refundable (if applicable).
Products specified as non-returnable or not for resale cannot be returned.
Our product return/exchange location is:
1541 N Martel Ave, 331
Los Angeles, CA 90046, USA.